Deliveries & Returns

Delivery Options

Next day delivery is guaranteed for all orders placed before 5:30pm (excluding cable cutting and cabinets) and is Free of Charge on orders over £150. For timed deliveries please refer to the table below.

Carriage Charges

Order Value	Next Day Delivery (online)	Next Day Delivery (verbal / written)	Pre 9am Delivery	Pre 10.30am Delivery	Pre 12pm Delivery
under £50	£6.50	£9.95	£30	£25	£15
£50-£150	£4.95	£4.95	£30	£25	£15
>£150	Free	Free	£30	£25	£15

Please note the rates below apply to UK Mainland orders only. Deliveries to Non-Mainland UK incur an additional £100 charge.

Cabinets

Standard next day delivery of stocked cabinets is included within the price. This is to kerbside only, up to 5pm via the National Carrier Network to England, Wales and lower Scotland. The following geographical restrictions applying:-

• England, Wales & lower Scotland

  Next day delivery when ordered before 3pm Monday-Thursday or before 1pm Friday

• North of Scotland & Non mainland UK

  We can offer a best endeavours service to remote locations, but cannot always guarantee a next day delivery.

Exceptions:-

• Cabinet deliveries over 42U in height are subject to POA
• Timed deliveries are subject to POA
• Please note that Cabinet manufacturers carriage charges can vary subject to the type. Comtec Sales will advise on the quotation

Cable Cutting Services

Cable cutting services are available until 4:30pm where next day delivery is requested.

Export Sales

For delivery charges outside of the UK Mainland, please contact our Export Sales Department on +44 (0)1480 415 403 or email export@comtecdirect.co.uk

Returns

Goods may be returned within 30 days of the date of purchase assuming they are standard stock and are in the same condition of purchase.

Please contact our Customer Support Team on 01480 415000 who will advise you of the process, any restocking or collection fees that may apply and give you a returns number which will ensure you are credited promptly once we have received the goods.