Deliveries & Returns
Christmas Opening Hours and Deliveries
We’re open between Christmas and New Year. For opening times and deliveries throughout this period please refer to the table below.
| Date | Opening Hours | Delivery Schedule |
|---|---|---|
| 21st December | 08:00 – 18:00 | AM delivery on 24th December |
| 24th – 26th December | Closed | - |
| 27th December | 09:00 – 17:30 | Next day delivery |
| 28th December | 09:00 – 17:30 | Delivery on 31st December |
| 29th – 30th December | Closed | - |
| 31st January | 09:00 – 17:30 | Delivery on 3rd January |
| 1st January | Closed | - |
| 2nd January | 08:00 – 18:00 | Next day delivery |
Please note our Glasgow office and trade counter will be closed 24th December - 2nd January, re-opening on the 3rd January. Our Head Office and Sunbury Office will be re-opening on 2nd January.
Delivery Options
Next day delivery is guaranteed for all orders placed before 5:30pm (excluding cable cutting and cabinets) and is Free of Charge on orders over £150. For timed deliveries please refer to the table below.
Carriage Charges
| Order Value | Next Day Delivery (online) | Next Day Delivery (verbal / written) | Pre 9am Delivery | Pre 10.30am Delivery | Pre 12pm Delivery |
|---|---|---|---|---|---|
| £6.50 | £9.95 | £30 | £25 | £15 | |
| £50-£150 | £4.95 | £4.95 | £30 | £25 | £15 |
| >£150 | Free | Free | £30 | £25 | £15 |
Please note the rates below apply to UK Mainland orders only. Deliveries to Non-Mainland UK incur an additional £100 charge.
Cabinets
Delivery for our Eaton cabinet range is charged at £35 (up to 42u) or £45 (47u) per cabinet to England and Wales only and the following geographical restrictions apply:
-
England & Wales
Next day delivery when ordered before 3pm Monday-Thursday or before 1pm Friday
-
North of Scotland & Non mainland UK
We can offer a best endeavours service to extreme locations, but cannot always guarantee a next day delivery.
Cable Cutting Services
Cable cutting services are available until 4:30pm where next day delivery is requested.
Export Sales
For delivery charges outside of the UK Mainland, please contact our Export Sales Department on +44 (0)1480 415 403 or email export@comtecdirect.co.uk
Returns
Goods may be returned within 30 days of the date of purchase assuming they are standard stock and are in the same condition of purchase.
Please contact our Customer Support Team on 01480 415000 who will advise you of the process, any restocking or collection fees that may apply and give you a returns number which will ensure you are credited promptly once we have received the goods.