Placing an Order
How do I place an order?
In order to place an order with us, you have a few options:
- Order online: Log in or create an account on our website and start browsing our product range. You can add the products to your basket and you also have the option to compare products before purchasing. If you already know the partcodes, you can use our Quick Order functionality.
- Order over the phone: If you'd prefer to speak to a member of our team, you can give us a call on 01480 415000.
- Order via email: We also accept orders via email at firstname.lastname@example.org
Can I place an international order?
Yes! Unfortunately, we cannot accept international orders on our website. But you can call us on 01480 415000 or email us at email@example.com.
How do I set up a credit account?
In order to set up a credit account with us, you'll need to create an account on our website or with a member of our team and request our credit account form. You'll need to fill this out and return it at your earliest convenience. This should be ready to use within 2 days, subject to credit approval.
Do you accept card payments?
Yes, we accept all major credit cards, except American Express.
Do you accept returns?
Yes. Goods may be returned within 30 days of purchase - as long as they are standard stock and in the same condition of purchase. For more information on this, please contact our customer service team on 01480 415000, they can advise you on the process and any restocking or collection fees that may apply.
Can I collect my order?
If you're nearby and would prefer to collect, make sure you let us know when placing your order and visit our goods out when ready.
I can't find what I'm looking for! Can you help?
If you can't find the products you need, you can give our team a call on 01480 415000 or email us at firstname.lastname@example.org, and we will be happy to help find what you're after. You can also try searching for what you need using the search bar on our website.
I need further product information. Can you help?
Yes! We have an extensive range of datasheets allocated to most of our products on our website, or available at request should you need it. If you can't find what you need or require further information, either call us or drop us an email and we can get that sent over to you.
The product I need is out of stock. What do I do?
If a product you need is currently out of stock, you'll be able to back order it from our website or through a member of our team via phone or email. Lead times will be dependant on the individual items, we will be able to advise when the placing your order.